The customer support that you will receive from your cloud website hosting provider is really important, no matter if you have pre-sales questions and you're not a customer yet, or you've got some technical problem with an existing account. Prompt and clear info regarding a question or a problem can save you lots of time and efforts, not mentioning that this can often be a proof that you are ordering from a real web hosting provider not from a reseller. If you obtain a hosting account from a company that doesn't own its servers and it cannot access them right away, it is quite possible that you will wait for a day or two in order to receive a reply to any question, thus your web sites may stay offline for quite a while. In comparison, a provider that offers numerous means of communication and has a support team that is available all the time will assist you to right away and help you minimize or entirely avoid any kind of downtime and potential losses.
24/7 Customer Support in Cloud Website Hosting
The customer and technical support services for all of our cloud website hosting packages are round-the-clock, thus you can forget about waiting for a couple of days in order to get assistance. In case you are not our client yet, you can call us, chat with an agent or send an email. In case you currently have an account, you can open a support ticket in addition to the other three ways of communication. You'll be able to select the most suitable way to contact us based on what your location is or the device you use. We're able to assist you for almost any hosting-related question that you may have or problem that you can encounter and even if you get in touch with us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming matters you can open a support ticket, but even in such a case the max response time will never exceed 1 hour.
24/7 Customer Support in Semi-dedicated Servers
We know how essential it is to receive quick support, especially if your website is not running properly for whatever reason. Our Linux semi-dedicated servers include 24/7 customer and tech support, so that if something happens, you will be able to use various ways to contact us - phone line with a few local numbers around the world, live chat, emails and support tickets. The first two methods are for billing, pre-sales and common matters, so that if you don't have an account yet, for instance, you'll be able to get more information regarding our solutions, or we can assist you with less complex technical matters. The next two methods are for strictly technical matters or everything that is more time-consuming because it is easier to follow the conversation between you and our technical support team. The guaranteed maximum response time for them is just 1 hour, the typical one - 15-20 min, so you will not need to wait for a whole day in order to get support as you may have to do with other service providers.
24/7 Customer Support in VPS Servers
Each VPS server plan that we provide comes with 24/7 customer and technical support, so if you encounter any trouble with the pre-installed software on the machine or you have any pre-sales or general questions, you will be able to get in touch with us at any moment, even weekends and holidays. For your convenience, we supply different means of communication - phone support with several local numbers worldwide, live chat, email messages and a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated tech matters as it will be easier to monitor what's going on. The maximum warranted reply time for all of the email messages and tickets is 60 minutes, however it rarely takes that long to get help. In case you add the Managed Services upgrade that we offer, our admins will also assist you with any third-party software matters.
24/7 Customer Support in Dedicated Servers
With a one-hour maximum answer time guarantee, you will receive prompt support when you get a dedicated server through our company. Our customer and tech support teams are accessible 24/7/365, which means that when you open a support ticket through your billing account or you send an e-mail message related to any problem with the server or the pre-installed software on it whatever the time of the day, you will have a response within 1 hour, even during holidays. Our ticketing system is the best option when the issue involved needs more time to be resolved or if it needs to be forwarded to our admins, as it is a lot easier to track the communication sent on both sides. For basic, sales and billing issues/inquiries, you'll be able to give us a call or talk to a live agent through our chat service. If you add the Managed Services upgrade to the server plan, our administrators can also assist you with third-party software set up and troubleshooting and similarly to the standard support, this service is available 24/7 too.