Support and Help Channels

  • 1 hour ticket response time

  • A 60 mins Ticket Solution Guarantee

  • Each ticket you send to the customer assist staff will be replied to in up to 60 mins. The popular inquiries shall be replied to straight away. Nevertheless, if the service request you have sent calls for the aid of an experienced technician, we will forward the ticket to him and will notify you about the hold–off.

  • Top quality support service

  • Top–quality Client Help Service

  • Our client help and support team is going to be on duty for you 24/7/365 to to reply to all support inquiry tickets that you send. We offer technical support for all software programs that are pre–configured on your server. These include our custom produced Website Control Panel, the preferred Operating System as well as the server administration panel (with respect to the VPS type).

  • Intuitive help center

  • An Intuitive Help Zone

  • Each section of the Website Control Panel that is included 100% free with your VPS features an incorporated knowledge base. You’ll find a number of in–depth how to articles and a group of step–by–step video courses that demonstrate all the standard site maintenance tasks. You can obtain them by clicking on the Help or Video keys in the top right side of each Control Panel section.