Support Channels

  • 1 hour ticket response time

  • A 60–Minute Response Guarantee

  • Each assistance request you submit to us will be attended to within maximum one hour. In case your support ticket or e–mail requires further assistance from a system administrator, we’ll forward it and leave a comment to inform you that your case is being examined. If you take advantage of the Managed Services package, all of the tasks included there will be executed at a time of your preference.

  • Top quality support service

  • A Top–Quality Customer Service

  • Our client support team will be online for you round–the–clock if you require help working with the Website Control Panel or with any of the apps that we install for you on the dedicated hosting server. What is more if you need help tackling all the routine admin tasks on your server, you can take a glimpse at the Managed Services package, that includes data backup hard drive storage space, weekly OS updates, software installation and troubleshooting procedures, server monitoring and restarting procedures, etc.

  • Intuitive help center

  • An Intuitive Help Section

  • We have equipped our Website Control Panel with an in–depth knowledge base, which offers extensive explanations of its features and functions. In addition, we have prepared exhaustive video tutorials that will further show you how to perform a certain operation or resolve a typically encountered problem. The instructional articles and the video tutorials are easily reachable from each Website Control Panel section via the Help and Videos buttons located in the top right corner.